Refund & Cancellation Policy

Humari koshish hai ki aapko behtareen service mile. Ye policy humare aur aapke beech transparency banaye rakhne ke liye hai. Please dhyan se padhein ki refund aur pro-rata calculations kaise kaam karti hain.

1. Pro-Rata Refund Policy

Agar aap subscription period ya contract ke beech mein service cancel karte hain, toh hum Pro-Rata Basis par refund calculate karte hain:

  • Calculation: Refund sirf un mahino (months) ka milega jo abhi tak shuru nahi hue hain.
  • Active Month: Jis mahine mein cancellation request dali gayi hai, us mahine ko "Used Month" maana jayega aur uska refund nahi milega.
  • Deductions: Refund amount se Taxes (GST), Registration fees, aur Administrative charges (agar koi ho) deduct kiye jayenge.

2. Refund Eligibility

Aap refund ke liye eligible tabhi honge jab:

  • Company service provide karne mein puri tarah asamarth (unable) ho.
  • Booking ke 24 ghante ke andar cancellation request dali jaye (Full Refund - minus processing fee).
  • Contractual terms ke mutabiq driver replacement provide nahi ho payi ho.

3. Non-Refundable Items

Niche di gayi sthitiyon mein refund nahi diya jayega:

  • Registration fee aur Documentation charges.
  • Services jo pehle hi use ki ja chuki hain.
  • Agar customer bina kisi valid technical ya legal reason ke contract todta hai.
  • Misconduct ya policy violation ki wajah se agar hum service terminate karte hain.

4. Refund Process

  1. Apni request https://mein2drivers.com/contact par ya official email par bhein.
  2. Refund calculation (Pro-rata) humari team 5-7 working days mein verify karegi.
  3. Approval ke baad, refund amount aapke original payment method mein 10-15 business days ke andar credit kar diya jayega.

5. Legal Disclaimer

Company ke paas bina kisi purv suchna (prior notice) ke is policy mein badlav karne ka adhikaar surakshit hai. Kisi bhi vivaad (dispute) ki sthiti mein, company ka nirnay antim hoga. Saare maamle sthaniye kshetraadhikaar (local jurisdiction) ke antargat aayenge.

Last Updated: April 04, 2026

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