Comprehensive Privacy Policy

1. Introduction & Scope

Ye Privacy Policy batati hai ki hum kaise aapki personal information ko collect, use, disclose aur protect karte hain. Jab aap humari services use karte hain, toh aap is policy ke tahat data processing ke liye apni sehmati (consent) dete hain. Hum "Data Protection Laws" aur "Information Technology Act" ke maanyakon ka palan karne ke liye pratibaddh hain.

2. Detailed Information Collection

Hum niche di gayi jankariyan collect karte hain:

A. Client Data

  • Pura Naam, Mobile Number, aur Email.
  • Service Address aur Gaadi ki details (Model/RC).
  • Identity Proof (Aadhar/Voter ID) verification ke liye.
  • Payment details aur transaction history.

B. Driver/Partner Data

  • Driving License aur Experience Certificate.
  • Police Verification Reports.
  • Live GPS Location (service ke dauran).
  • Bank account details payments ke liye.

3. How We Use Your Data

Aapka data sirf in kanooni aur business uddeshyon ke liye use hoga:

  • Matchmaking: Client ki requirement ke hisab se sahi driver ko assign karna.
  • Safety Verification: Driver ke background aur credentials ko verify karna taaki security bani rahe.
  • Dispute Resolution: Kisi bhi shikayat ya dispute (refund/replacement) ko solve karne ke liye evidence ke roop mein.
  • Legal Compliance: Sarkar ya kanooni agency dwara maange jane par jankari sajha karna.
  • Communication: Service updates, invoice, aur promotional offers bhejne ke liye.

4. Third-Party Data Sharing & Security

Hum aapka data kisi third-party marketing agency ko **bechte nahi hain**. Lekin, service delivery ke liye humein data share karna padta hai:

  • Driver Sharing: Client ka naam aur location driver ko di jati hai taaki wo pahunch sake.
  • Client Sharing: Driver ka license aur verification status client ko diya jata hai trust ke liye.
  • Verification Agencies: Background check karne wali private ya sarkari agencies ke saath data share ho sakta hai.
  • Payment Gateways: Secure transactions ke liye payment providers ke saath data share hota hai.

5. Data Retention & Deletion Policy

Hum aapka data tab tak rakhte hain jab tak aapka account active hai ya jab tak kanooni roop se zaroori ho. Agar aap apna data delete karwana chahte hain, toh aap humein request bhej sakte hain. Halanki, **Transaction History** aur **Verification Logs** ko audit aur legal safety ke liye 5 saal tak rakha ja sakta hai.

6. Legal Safety & Disclaimer

Privacy Policy ke baawajood, internet ke madhyam se data transmission 100% secure nahi hota. Kisi bhi unexpected cyber-attack ya data breach ki sthiti mein, Agency kanooni taur par zimmedar nahi hogi agar humne paryapt (adequate) security measures liye hain.

Driver Dispute: Client aur Driver ke beech kisi bhi niji (private) jankari ka len-den jo humare platform ke bahar hota hai, uski zimmedari humari nahi hogi.

7. Your Statutory Rights

Aapke paas niche diye gaye adhikaar hain:

Right to Access: Aap apna pura profile data maang sakte hain.
Right to Correction: Galat jankari ko turant update karwa sakte hain.
Right to Withdraw: Aap kisi bhi waqt apni consent wapas le sakte hain (iske baad service band ho jayegi).
Right to Grievance: Kisi bhi dikkat ke liye humare Grievance Officer ko contact kar sakte hain.

Is Privacy Policy mein kisi bhi badlav ki suchna aapko email ya website notification ke jariye di jayegi.

Last Updated: April 04, 2026

Legal Compliance Version 3.1